Wise Property Management · Calgary
Guest communication as a standalone service for Calgary short term rentals. Every message answered, every check in covered, every problem handled before it turns into a review. You keep running everything else.
Wise Property Management offers guest communication as a standalone service for Calgary short term rental owners who do not want full management. It is $500 a month per property and covers enquiries, booking questions, pre arrival messaging, check in support and in stay problems across every channel the listing runs on. Cleaning, maintenance and pricing stay with the owner, or can be added later.
Four reasons owners hand over the inbox before they hand over anything else.
Response time is a ranking factor and a booking factor. The enquiry you answer in the morning is already staying somewhere else.
Almost every bad review started as a message that went unanswered for a few hours. The fix was cheap while it was still a message.
A short term rental does not stop because you did. Coverage is the whole product.
Airbnb, Vrbo, Booking and your own email all carry part of the conversation. Nobody is reading all four at once.
One number for the whole inbox, per property. Cleaning, maintenance and pricing stay yours.
Every message on every channel the listing runs on, handled end to end.
One inbox, every channel the listing runs on.
Answered fast, in your voice, with the details that turn a question into a confirmed stay. Speed is the part that converts.
Directions, parking, access codes and house rules sent on schedule. Guests arrive already knowing how the place works.
Live help the moment a lock, a code or an address goes wrong. The first fifteen minutes decide the review.
Questions, requests and complaints handled from first message to checkout. You are not the escalation path.
When something needs a person on site, you get the problem, the photos and what the guest has already been told. No forwarding a thread and hoping.
A stay that went wrong gets handled before checkout, not argued about after. The best time to fix a review is while the guest is still in the property.
One thread instead of four inboxes, so the guest never repeats themselves and nothing sits unread.
Vrbo
Booking.com
Expedia
Direct BookingThe difference is whether the person answering has run a property themselves.
The same team runs its own Calgary listings. The answers come from having handled the situation, not from a template file.
Airbnb, Vrbo, Booking and direct all land in one place. Nothing sits unread in the inbox nobody checks.
House rules, tone and the things you will and will not allow are set by you once. The guest never knows the difference.
Your cleaner stays your cleaner, your pricing stays yours, your listing stays in your account. This is one job taken off you, not a takeover.
If you decide you want turnovers, maintenance or pricing handled too, it moves to full management. If you do not, this stays exactly what it is.
Same city, same time zone, one contact. When a guest is locked out at midnight, that matters.
The four problems that make people leave their last manager.
Wise Property Management, CleanStays and Wise Property Services are three divisions of Wise STR Group, not three suppliers you have to referee. The manager, the cleaners and the trades are inside the same company, so a missed turn has exactly one owner and you make exactly one call.
A full calendar at the wrong rate is a loss. Rates are reviewed weekly against demand and the comp set, and moved. The fee is 20 percent of net, so the incentive points the same way yours does.
Block your own stays any time, without asking. The listing stays in your account, the reviews stay on your profile, and the guest data stays yours.
What the property earned, what it cost, and the one change worth making next. Every clean, maintenance job and hot tub log behind that number is filed in the Wise STR app with photo proof, so it is auditable rather than asserted.
Yes. That is what this page is. You keep cleaning, maintenance, pricing and the listing account, and the inbox moves to us. Nothing else about how you run the property has to change.
Every channel the listing runs on. Airbnb, Vrbo, Booking.com and direct enquiries by email or text all get answered by the same team, so the guest never has to repeat themselves.
The problem gets escalated to you with the photos, the timeline and what the guest has already been told, so you are not reconstructing a thread before you can act. If you also want the on site part handled, that is full management or a Wise Property Services call out.
Yours. House rules, tone, what you allow and what you do not are set once at the start and applied from then on. Guests are talking to your listing, not to an agency.
$500 a month per property. That covers enquiries, pre arrival messaging, check in support and full stay coverage across every channel the listing runs on, with issues escalated to you with the context attached.
$500 a month each. The rate is per property and does not come down with volume, because a second listing is a second inbox running its own stays, not the same work spread further.
Yes, and most of the setup carries over. Full management is 20 percent of net revenue and adds turnovers, maintenance coordination, pricing awareness and property monitoring on top of what is here.
One message to start, and the inbox stops being your problem. Calgary and the surrounding area.
